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Simply DeVine LLC
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Store Policies:  Our company offers only the finest products available and we make every effort to meet your high standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately customerservice@simplydevinellc.com

Order Processing Time:  We usually have next day shipping.  (Excluding Sundays and Holidays)  If you need to rush your order please let us know express shipping will be available at cost.

Return Policy:  If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).

We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.

30-Day No Hassle Return:  Refunds are issued within the satisfaction guarantee policy. Original and Return shipping is not refundable. An item returned for refund will be credited for the price of the purchase.  Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

Returning an item:  Please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual. Do not write, stick or glue anything on the product package that can damage the package. You can include a separate letter to explain your returning reason with a reference to the RMA number.

Please Note:  That there will be a 50% restocking fee on non-damaged items that are returned in damaged package.

If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees from the refund which will be added to the normal restocking fee.

Please Note:  All Returns will require a RMA number.  A 50% restocking fee will be applied if an item is returned without a RMA number. 

 

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